Conditions of Use

Oz Ceramics online will make your experience of buying our ceramics as simple and carefree as possible. If for any reason you are not happy with your purchase, you may ask for an exchange, with shipping and insurance at your cost. For us to process your exchange the goods must be returned in original new, unused, unmarked and a saleable condition. 

Simply contact us within the 5 days of your order’s arrival.

Each product being individually hand made cannot be replaced and therefore we include the cost of insurance while shipping.

OzCeramics online does not offer refunds. If you received damaged or flawed goods from us please email us on